Refund policy

Returns & Exchanges

At Drummond, we take immense pride in the craftsmanship of our affordable luxury jewelry. We want you to love your pieces. If you are not entirely satisfied with your purchase, we are here to assist you.

Return Window

We accept returns for store credit or refund within 14 days of the confirmed delivery date. Items must be postmarked back to us within this 14-day window.

Return Conditions

To be eligible for a return, your item must be unworn, unaltered, and in the exact condition that you received it. It must be returned in its original premium packaging, including any micro-fiber pouches, gift boxes, or certificates of authenticity.

Exclusions

Due to hygiene standards and the bespoke nature of our workflow, the following items cannot be returned:

• Earrings (unless defective upon arrival)

• Custom or customized jewelry pieces

• Items purchased on final sale

How to Initiate a Return

To start a return, please contact our team at s.drummond.photo@gmail.com with your order number and the reason for your return. For standard returns, the customer is responsible for return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damages & Craftsmanship Issues

We thoroughly inspect every necklace before it leaves our studio. However, if your jewelry arrives damaged or experiences a craftsmanship defect within 30 days of purchase, please email us immediately with photos of the issue. We will gladly arrange a complimentary replacement or repair.